B.A. summa cum laude, MA in social psychology. Has extensive experience in qualitative and quantitative research in the academy and the business field. Manager of the SQ Online system.
My credo: inter-organizational service is tightly connected to the customer experience and the company's image among its customers. I believe in the importance of organizational climate, development and empowerment of workers as a basis for good service since good service starts from the inside. Whoever receives good service will provide good service. Good service provided to workers will result in a positive customer experience. Workers are the company's best references.